Category: support

  • What’s a Chromebook good for? How about running PHOTOSHOP? • The Register

    Photoshop is the only application from Adobe’s suite that’s getting the streaming treatment so far, but the company says it plans to offer other applications via the same tech soon. That doesn’t mean it’s planning to phase out its on-premise applications, though. via What’s a Chromebook good for? How about running PHOTOSHOP? • The Register. […]


  • Testing, Testing: How Google And Amazon Can Help Make Websites Rock Solid – ReadWrite

    It’s not unprecedented: Google already offers a testing suite for Android apps, though that’s focused on making sure they run well on smartphones and tablets, not testing the cloud-based services they connect to. If Google added testing services for the websites and services those apps connect to, it would have an end-to-end lock on developing […]

  • Attempting to create an autounattend.xml file for work

      Starting with this website tutorial I’m attempting to create a working config file that will allow me to install new Windows 7 Professional installs without having to interact or click any buttons.   Seems pretty useful so far as Sergey provides an example autounattend file that I’m using as a template for […]

  • End of the hiatus

    I am now at a point in my daily work where I can begin posting to my blog once again. It’s not so much that I’M catching up, but more like I don’t care as much about falling behind. Look forward to more Desktop related posts as that is now my fulltime responsibility there where […]

  • Daring Fireball: Mountain Lion

    And then the reveal: Mac OS X — sorry, OS X — is going on an iOS-esque one-major-update-per-year development schedule. This year’s update is scheduled for release in the summer, and is ready now for a developer preview release. Its name is Mountain Lion.1 via Daring Fireball: Mountain Lion. Mountain Lion is the next iteration […]

  • History of Sage

    There’s a lot of stuff in Sage. And there’s been a lot of people who have commited software to the project over the years. Let’s take a closer look at what’s gone on to see what we can deduce based on the publicly available information.

  • First Sungard goes private and now Blackboard

    Companies that do IT Support for Higher Ed or make software used almost exclusively in Higher Ed are starting to see a lot of privatization efforts recently. I wonder what this means for the folks running the support desks, the Data Centers, etc.

  • Artur Bergman Wikia on SSDs @ OReilly Media Conferences/Don Bazile CEO of Violin Memory

    Most recently I have detected a disturbance in the Force. Teh Purveyors of the predominant Data Center paradigm large drive arrays costing 100,000 dollars and up are going to have their lunch eaten by a young upstart. Hitachi Data Systems, EMC, NetApp and IBM you better watch out, you better not cry, you better be faster ‘cuz I’m a tellin’ ya’ why.

  • EDS mainframe goes titsup, crashes RBS cheque system • The Register

    Outsourcing datacenters is very popular and lucrative depending on your bottom-line requirements. Nobody wants to manage anyone with that level of skill and salary, especially when it comes to benefits. So keeping your skilled workers to a minimum is a way of saving money. But when your datacenter goes down for 12 hours, you lose money.

  • Email support vs. Trouble Ticket

    Workflow is a very personal thing no matter what job you work in. Computer software or Database support is an odd field to work in, making the workflow issue even more pressing. We adapt, we adopt whatever works to communicate the problem to someone else who will fix the problem. But often that thing that ‘seems’ to work is email and the limitations of it become omnipresent in Computer software support workflows. What’s the Metaphor Kenneth?